|The Consolidated Borough of Quil
|Ordinance No. 13.01.1
Utility and Environmental Services
|Article V- Utility and Environmental
Services - Operation
| Section 5.01
services provided by the Utility and Environmental Services Department shall
include domestic water, sewer and garbage. Additional services may be provided
upon approval by the Village Council.
| Section 5.02
Department is responsible to provide safe, adequate water for a fee to those
houses, buildings, businesses and institutions connected to the mainlines
of the community water system. Responsibility for maintenance will include
water sources, storage tanks, controls, mainlines, valves and hydrants,
and service lines to the curb stops or to the individual property line only.
The service line from the curb stop to the house and the interior house
plumbing are the responsibility of the customer. The individual water meters
are owned by the Utility Department and it is the responsibility of the
Department to maintain the meters. The Village community water systems shall
be managed such that the regulatory requirements of the Federal Safe Drinking
Water Act, as established by the Environmental Protection Agency, are satisfied.
| Section 5.03
is responsible to provide sanitary disposal of domestic liquid waste for
a fee to those houses, businesses and institutions connected to the mainlines
of the community sewerage system. Further, the Village is responsible for
the maintenance and repair of community sanitary sewage disposal systems
and storm sewer systems. Responsibility for maintenance includes treatment
facilities, pumping stations, mainlines, manholes, and service lines to
the individual property lines. Tribal sewerage collection, treatment and
disposal systems shall be managed such that applicable Federal regulations
of the Clean Water Act and the National Pollution Discharge Elimination
System are satisfied. The Village is not responsible for maintenance individual
on-site sewage disposal systems, including individual pumping stations,
and for pumping the septic tanks on a periodic basis. The service line from
the property line to the house and the septic tank to the house and interior
house plumbing are the responsibility of the customer.
| Section 5.04
collection and disposal service shall be provided by the Village for a fee
for the buildings located in the Village community. The Utility Department
will provide this service directly or enter into a contract with a nearby
solid waste collection contractor in order to provide this service to the
| Section 5.05
future date the Utility Department may assume responsibility to provide
electrical, gas, telephone, cable TV or other utility services.
The Utility Department shall develop and follow a regular schedule of maintenance
service for each water and sewerage system and components thereof.
| Section 5.07
Manager shall have the full authority to hire, evaluate and discipline or
fire if necessary the personnel required to manage, operate and maintain
the Public Utilities. Existing Tribal or Village Staff may be used and employed
by the Utility and environmental Services Department to provide necessary
maintenance and management services through agreements approved by the Tribal
Council, Village Council and the Utility Department. The specific personnel
policies of the Village shall be followed. Job descriptions for all employees
will be developed and followed.
| Section 5.08
system operator may make or approve purchases from the petty cash fund for
amounts up to $2,000. Above this amount, the Village Manager must give approval
and disburse funds according to appropriate sections of this Ordinance.
An accurate account and receipts of all expenditure will be kept.
| Section 5.09
equipment shall be maintained according to the established maintenance schedule
and quickly repaired when necessary so that disruption in service is minimized.
Utility tools and equipment are not for personal use. Equipment shall not
be loaned to other Village departments. A record of tools and the individual
to whom they were assigned shall be maintained. Individuals will be held
responsible for the security of tools and supplies that are assigned to
| Section 5.10
inventory of tools, equipment, and supplies will be kept up to date. A reserve
supply of repair parts and regularly used supplies will be maintained by
the Department. A listing shall be kept of local suppliers of repair parts,
replacement equipment and expendable supplies.
| Section 5.11
Utility Department shall keep customers notified about changes in fees,
rates, solid waste collection schedule, water quality regulatory compliance,
levels of service and any other information which may affect the customer’s
use of sanitary facilities. Notices may be included in monthly billing statements
or may be disseminated to the public through separate mailings, newsletters,
tribal newspaper or posting throughout the community. Any person filing
a complaint or seeking information shall be given assistance in a courteous
manner. Complaints may be presented verbally or in writing to any Department
Staff member for resolution and action. Complaints that cannot be resolved
within ten days should be referred to the Utility Department in writing.
The Utility Department will resolve such complaints at the next regularly
scheduled meeting of the Village Council.
| Section 5.12
An emergency notification plan will be developed by the Utility Department
and reviewed annually for notifying residents and visitors of:
- Discontinued service for more than eight (8) hours.
- Substandard conditions in water quality. This includes bacteriological,
chemical or physical quality deficiencies.
- Changes in scheduling of refuse pick-up and septic tank pumping.
- Any other conditions which may adversely affect the health of the
community residents or visitors.
| Section 5.13
that are newly assigned to operate the utility systems shall receive instruction
from an experienced operator. A minimum of 32 hours of instruction should
be received before the new employee assumes responsibility for operations.
Regular operators should receive up to 40 hours of formal instruction per
year. The Utility Department will assure that operators maintain current
knowledge of water system operation techniques. A training plan for the
water system operators shall be developed which will provide for upgrading
of knowledge and skills in water utility operations, maintenance and management.
The goal of the training program shall be Washington State certification
as Water Distribution Manager or an equivalent water distribution certification
| Section 5.14
Limits of Responsibility:
The Department shall not be responsible for, nor shall it maintain or repair,
any private or domestic water or sewer system, garbage, roads or lighting
except by specific agreement establishing fair rates of compensation to
the Department, and that is approved and signed by the Village and owner
of such facilities. The Department shall not be liable for any loss or damage
beyond its control resulting from any defect in, or damage to, a customer's
water or sewer lines or fixtures, garbage storage facilities, driveways
or parking lots, hydrants or lighting.
| Section 5.15
Right of Entry - Inspections:
The Department, or its authorized representative, is hereby authorized to
make limited, reasonable inspections, at reasonable times, of any grounds,
building or residence served by the Village to the extent necessary to insure
that customer utility fixtures, lines and equipment are not being operated
in a manner that would likely disrupt or interfere with utility services.
Except incases of emergency where life, limb, or property are threatened,
or in cases of immediate water shortages, the Department shall give the
customer at least 24 hours notice prior to requesting permission to enter
and inspect. If permission to enter and inspect is denied or impeded in
any way, the Department shall obtain a court order authorizing such entry
and inspection. Where the permission to enter and inspect is unreasonably
withheld, the Department may assess court costs and related expenses and
add them to the affected customer's bill.
| Section 5.16
Disruption of Service:
The Department may shut off water or sewerage service, or disrupt traffic
on the public right-of-way to perform repairs, provided that advance notice
has been given to affected customers. Provided, however, that in cases of
emergencies where loss of life, limb or property is threatened, or incases
of immediate water shortage, service may be disrupted without advance notice.
The Department shall not be responsible for consequent damage as a result
of lack of water or sewerage service during authorized and unauthorized
disruptions in services. The Department shall not be liable for any associated
damages or delay caused by the breaking or leaking of any pipe, valve, fixture
or other contrivance as a result of the lack of water or sewerage to or
from any mains, services, hydrants, lines or reservoirs during authorized
disruptions of service.
| Section 5.17
re-connection with, disconnections from, or other private use of any Department
water or sewer system, road, appurtenance of other utility service or facility
shall be made without a written permit by the Village. No construction of
any private water or sewer system, or other private utility is authorized
without written permission from the Utility Department. The Utility Department
may require such plans from the permit applicant as it determines are necessary
to decide whether or not a permit should be issued.
| Section 5.18
Water Shortage - Service Preference:
In cases of a water shortage proclaimed by the Utility Department, the Department
shall regulate the amount of water any customer may be allocated. The Department
also may give preference to the customers and/or amounts of water to be
allocated, provided the Village allocates water according to public necessity
of convenience, and provides for fair allocations between customers. Any
customer violating a legal allocation may have his water service discontinued.
Service shall be resumed only upon payment of the approved reconnection
fee and any penalties.
| Section 5.19
Unnecessary Waste of Water:
The Utility Department reserves the right to terminate customer's service
when the customer has repeatedly, unduly wasted water. Such undue waste
is evidenced by the fact that hydrants, taps, hoses and other fixtures are
permitted to run continuously when not in productive use. Where such conditions
have been observed, the Utility Department having been notified of the condition,
may terminate water to the premise if the condition is not corrected within
48 hours after receipt of the notice. Service shall be resumed only after
correction of the condition causing a wastage of water and payment by the
customer of the approved reconnection fee, penalties and any other accounts
in arrears to the Utility Department.
| Section 5.20
Conservation of Resources:
The Department shall conduct operation, maintenance and repair services
in a manner that will maximize the conservation of natural, financial, and
property resources. Customers of the Department shall be encouraged to conserve
water resources and to limit water use as necessary to provide a comfortable,
healthy and aesthetically pleasing life style. The Department may offer
assistance and service to customers for water conservation and other material
resources conservation and recovery as determined to be feasible by the
| Section 5.21
New Customer Services:
Any dwelling within the service area of the Utilities shall be eligible
for services, provided all of the following conditions are met:
- Facilities are adequate to meet additional load.
- New customer agrees to adhere to this Ordinance.
- Approval by the Utility Department.