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| The Consolidated Borough of Quil
Ceda Village |
Ordinance No. 13.01.1
Utility and Environmental Services |
| Article VII - Fee Schedules
and Billing |
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| Section 7.01. Fee Schedule Establishment:
The schedule of fees for utility services shall be set annually by the Utility
Department. The fee schedule shall be based on the estimated average annual
costs for operation of all utility services. The fee schedule shall include
a basic rate for all services, payment of which shall be required of each
customer regardless of whether, or the extent to which, the customer uses
any of the services, and; other fees, charges, penalties and assessments
which the Utility Department is authorized to levy as provided under various
sections of this Ordinance. The fee schedule may be adjusted as needed to
meet utility operating expenses. |
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| Section 7.02. Public Hearing: The Utility
Department shall hold a public hearing whenever a new fee schedule is proposed
for adoption. Five days in advance of the hearing, the proposed fee schedule
shall be sent to each customer and shall be posted in appropriate places.
Following the public hearing the Utility Department shall set a fee schedule,
taking into consideration comments received at the hearing. |
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| Section 7.03. Notice to Customers: A
copy of the fee schedule adopted by the Utility Department shall be sent
to each customer at least 30 days prior to the date the established fees
take effect. |
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| Section 7.04. Billing Responsibility: The
Utility Department and/or utility and Environmental Service Department is
responsible for billing customers for Utility and Environmental Services.
The billing service, however, may be contracted to the Village, Housing
Authority, other agency or firm at the discretion of the Utility Department
and Village Council. |
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Section 7.05. Monthly Statement: Each
month the Department shall mail to all utility customers a statement detailing
the following information:
- The customer's name and account number;
- The types and levels of service used in the current month;
- The billed cost of the current month's service, plus an accounting
of bills or charges past due, if any;
- The date that payment is due; and
- The location to mail or deliver payment.
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| Section 7.06. Due Date: The monthly date
on which payment will be due shall be established by Utility Department
regulation. |
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| Section 7.07. Payments Past Due: Payments
not received within 10 days after the established due date are considered
past due. The Department shall issue a notice of payment past due to the
customer, detailing the payment owned and the consequences for failure to
pay. The notice shall be sent no later than the date the next billing is
sent out. |
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| Section 7.08. Delinquent Account: If
the payment past due is not paid within 10 days after the next regular monthly
due date, the account shall be declared delinquent. |
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| Section 7.09. Notice of Delinquency:
The Department shall immediately notify the customer in writing once his
account has been declared delinquent, and list the sanctions that may be
imposed without further notice. Notice of delinquency shall be made by certified
mail or such other means to provide proof of receipt by the customer.
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| Section 7.10. Advance Deposits: The
Utility Department may require each new customer to pay an advance deposit
equal in amount to the basic monthly rate fees for the first month of service
prior to receiving services. The deposits shall be retained by the Utility
Department no longer than one year. The deposits, with interest compounded
at passbook rates, shall be credited to the individual customer's utility
account balance at the end of the deposit period, providing that the customer's
account is not delinquent and in arrears. Any remaining deposit funds will
be returned to the customer.
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